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Away Fans Feedback Project

This is a story from the FSF archive – the FSF and Supporters Direct merged to become the FSA in 2019 – so this page may contain hyperlinks that do not work and/or have missing files. Our archived pages are not maintained and will not be updated.

If you are seeking a document regarding training or the development of your supporters’ organisation, please visit the live training and resource section of our website. if you need further assistance email: [email protected]

While attention in recent weeks has naturally been focussed on the Twenty’s Plenty campaign on away ticket prices, the FSF has been working for some time on a range of projects to help improve the lot of the travelling fan, including our Away Fans Feedback Project.

Since the beginning of the season the Away Fans Feedback Project has been gathering data from fans of clubs up and down the country on their awayday experiences. This survey is forming the first step in an ambitious project for the Football Supporters’ Federation to measure the experience of the away fan in its entirety, capturing fans’ views on everything from the prices and availability of pies, pints and programmes to the view from the away sector, from the helpfulness of stewards to the ease of access to the away end at all grounds up and down the country.

The project’s ultimate aim is to improve the away fans’ experience across the board, and encourage more fans to travel to watch their team. From this year’s data we hope to be able to discuss with clubs and the authorities, in an academic fashion, what keeps fans committed to travelling and to the sacrifices they make, what they look for as a travelling fan, what they hope to see, what they don’t enjoy and why they feel valued or otherwise.

No matter if you travel every other week or once a season, we’d like to know your view on any away game you’ve been to this season. We’re interested in any league fixture in the Premier League, Championship, League One or League Two.

The survey should take no more than a couple of minutes to complete, and we’d really appreciate your views.

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Funding partners

  • The Football Association
  • Premier Leage Fans Fund

Partners

  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball