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England's Lucy Bronze (© Alamy)

FA offer apology & refunds to Lionesses fans

Back in September the Lionesses faced Luxembourg at Stoke City and waltzed to a 10-0 win, which didn’t really surprise anyone given their status as newly-crowned European champions.

However, a significant number of supporters experienced difficulties with the park and ride ahead of the game and missed a lot of those goals.

Many fans told of waiting more than an hour for pre-booked park and ride buses which didn’t appear, and having no choice but to walk the 2.7 mile journey to the stadium, while others missed the match entirely.

In the aftermath we collected case studies from close to two dozen supporters who experienced problems on the night, with hundreds more requesting refunds on their match tickets.

We then submitted our report and, to the FA’s credit, they have taken those fan testimonials seriously, and committed to a closer working relationship between the FA and FSA for future matches. 

We also had a meeting with the FA to discuss all aspects of the report and possible solutions as no-one wants to see a repeat. You can read the FA’s statement below.

  • Spectators who experienced problems on the day and missed the match can still apply for refunds.

FA statement

“The FA would like to apologise to the spectators that experienced difficulties in attending the England women’s international versus Luxembourg on Tuesday 6th September at Stoke City. 

“We fully recognise that due to transport issues and traffic congestion around the stadium that a number of spectators did not make it to the stadium, and others missed part of the match.  

“There were a variety of factors that impacted the transport issues on match day which the FA has been reviewing with Stoke City. We are continuing to conduct a full evaluation of the causes of these issues.

“The FA has reviewed spectator testimony from the match and is deeply sorry for all those that experienced distress in trying to reach the stadium, especially those of a vulnerable nature.

“The matter has been prioritised, and increased FA resource is being allocated to transport management for future matches to mitigate this situation occurring again. 

“The FA will also assess the suitability of future venues for Lionesses matches, taking into account transport accessibility.”

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Funding partners

  • The Football Association
  • Premier Leage Fans Fund


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