Basket
×

Your basket

Join The FSA

FIFA urged to speed up overdue World Cup refunds

FIFA are being urged to refund tickets for the World Cup as many fans still wait on hundreds of dollars back for their returned tickets.

During the winter World Cup in Qatar, thousands of football supporters purchased conditional tickets for their nation’s future knock-out rounds if they made it through, on the proviso that FIFA’s ticket portal provided refunds if their team was knocked out.

Despite 30 working days having passed since England were beaten by France, supporters are still waiting for refunds for conditional semi-final and final tickets.

The exact figure is unknown but could potentially run into thousands based on the number of travelling fans.

The initial deadline for the refunds was last Thursday (26th January) according to FIFA’s own refunds policy, however England and Wales fans have been in touch with the FSA saying they have yet to receive anything from FIFA.

In some instances, supporters remain many hundreds or thousands of dollars out of pocket.

“The 30-days have been exceeded,” says Ashley Brown from the FSA’s Free Lions Fans’ Embassy, who supported England fans throughout Qatar.

“There really is no excuse in this day and age with the speed of digital banking. FIFA is a multi-billion dollar organisation and supporters deserve better.”

According to our Fans’ Embassy team and tournament regulars they speak to, FIFA’s track record of refunds leaves a lot to be desired. Following the World Cup in Russia back in 2018, supporters waited months to receive money back from FIFA for their returned tickets.

“We’re calling on FIFA to get these refunds out as soon as possible, it’s a lot of money for a lot of people.”

Funding partners

  • The Football Association
  • Premier Leage Fans Fund

Partners

  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball