Your basket

Join The FSA

Football fans to benefit from new ticketing page

This is a story from the FSF archive – the FSF and SD merged to become the FSA in 2019.

Virgin Trains have introduced a new football fans booking page, which will stop supporters being left out of pocket when a fixture is moved – whether it be TV-meddling or cup fixture clashes. 

Newcastle United and Sunderland supporters using the east coast mainline this season can use the new Virgin Trains football tickets page to book advance travel and will be free to change the tickets if their game ends up being moved for TV.

Along with astronomical ticket prices, late fixture changes are one of the biggest gripes travelling fans have.

Virgin Trains have been developing the idea in consultation with Newcastle and Sunderland fan groups – the rival fans coming together to secure common benefits in the spirit of a A Derby to be Proud of.

Football fans often miss out on the cheapest advance fares, as late fixture moves can leave many out of pocket if they book earlier – this page directly addresses that.

Presently, it is only available to supporters of Newcastle United and Sunderland AFC who have a club membership number. It’s not just for away games however, fans based in London or Edinburgh for example, can use it for travelling to home games in the north east. Virgin Trains hopes it could be rolled out across its lines if it proves to be successful. 

FSF national council member Rick Duniec said fans have been pushing for a facility like this for a number of years and said the east coast mainline is an ideal testing ground for the scheme.

“It’s marvellous and represents a sea-change in attitude.” he said. “It’s our job now to keep pushing and make sure it’s introduced across the country.”

Thanks to Aubrey Morandarte for the image used in this article, reproduced here under CC licence.

Related Articles

New season: Digital-only ticketing causes delays and frustration

The start of the 2021-22 Premier League season has been marred by significant queues outside turnstiles and problems accessing grounds at clubs who have switched to digital-only ticketing.

UEFA provide update on Euro 2020 ticketing

Following news stories last week that emerged after UEFA contacted ticketholders for Euro 2020 with a change to its refund policy, concerns had grown that fans faced missing out on refunds if games were played behind closed doors, or had their venue changed as a result of the COVID-19 pandemic. Football Supporters Europe (FSE), of which the FSA is a member, wrote to UEFA requesting clarification. Today FSE have reported UEFA’s response: 

Free Lionesses help secure 2,000 extra England seats amid World Cup ticketing issues

England fans have been reporting issues with the Women’s World Cup ticketing system all tournament, but thanks to work from the Free Lionesses team the vast majority of travelling England fans should make tomorrow’s semi-final.

Ticket costs: New season, new record high prices in the Premier League

As we get into the 2023-24 season, it’s become clear that football fans across the country are coming out of a summer of ticket price hikes. Many clubs have raised their season ticket and matchday prices across the board despite the ongoing cost of living crisis.

Funding partners

  • The Football Association
  • Premier Leage Fans Fund


  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball
  • SD Europe