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FSA statement: World Cup tickets disappearing on FIFA’s app

Ashley Brown from the FSA’s England Fans’ Embassy said:

“The problem with disappearing tickets has been widely reported and has been experienced by our England Fans’ Embassy team first hand.

“On that occasion one of our team had two tickets on his phone, he entered the stadium, and the other simply disappeared, requiring a trip to ticketing. 

“At that point apps and technology were out the window as a guy with a wodge of paper tickets was simply writing seat numbers on them and handing them out.

“This issue is well documented and FIFA simply has to get on top of it. At the England-Iran game some fans had to queue in excess of two hours to get this sorted.

“Supporters want to know that FIFA are taking this seriously by widely communicating what they’re doing to fix the problem and what matchgoers should do if it happens to them – this needs to be tackled now.

“We’d advise all supporters to arrive early incase of any future issues.”

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Funding partners

  • The Football Association
  • Premier Leage Fans Fund


  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball