Basket
×

Your basket

Join The FSA

FSF ‘just the ticket’ for Man United fan

This is a story from the FSF archive – the FSF and Supporters Direct merged to become the FSA in 2019 – so this page may contain hyperlinks that do not work and/or have missing files. Our archived pages are not maintained and will not be updated.

If you are seeking a document regarding training or the development of your supporters’ organisation, please visit the live training and resource section of our website. if you need further assistance email: [email protected]

The FSF’s work doesn’t just involve high-level meetings with the game’s governing bodies, it’s individual casework with fans that really makes us tick. Just one example from many in our heavy workload since the season began is the story of James, a Manchester United fan, who got in touch with us in late August.

He’d been roughly ejected from Craven Cottage ahead of his club’s game with Fulham after a steward had wrongly claimed that his ticket was a fake. James is a United away regular and had bought his ticket in the usual manner, direct from the club. His protests fell on deaf ears.

The police did get involved on the day, but were of little use, simply directing him to a nearby pub to watch the match, and so James ended up locked out of a fixture that he’d spent a small fortune in ticket and travel costs to get to. Without knowing where to turn, he got in touch with us, and we got the ball rolling.

A complaint was raised with both the club and the Premier League, and after following it through (and with the club having no evidence to back up their claim that his ticket was fake, no log of his ejection made by the steward and the CCTV backing up his case) the club admitted they were in the wrong. James finally received a full written apology and a refund on his ticket and travel.

In his own words “Your advice and support was invaluable to me as I wouldn’t have known where to start otherwise. I’m delighted I ended up getting the right result thanks to the FSF”.

While sounding like most fans’ nightmare, James’ case is not unusual; we hear from fans week-in, week-out who have been wronged and don’t know how to go about getting fair treatment, whether it’s from the police, stewards or their own club.

If you’re a fan in trouble, get in touch with the FSF today at [email protected]

Join the FSF for free today from this link.

The Football Supporters’ Federation on Facebook.

Related Articles

Premier League games moved with just 12 days notice

Despite announcing its latest round of TV selections weeks ago, the Premier League has altered the kick-off times of two games during its penultimate game week – leaving travelling fans out of pocket and forcing Manchester City fans to choose between a title battle or a cup final.

#ICYMI: Union Man

The MLS has been serving up some absolute belters this summer and this week it’s the turn of Philadelphia Union’s Jose Martinez to show off. Martinez recused a point for his side in the last minute against Orlando with a sensational long-range volley. Not bad for his first goal in the MLS.

Leeds United offer reciprocal away ticket deals

Leeds United will offer reciprocal deals to other Championship clubs, meaning away fans could see significant reductions in ticket prices – so long as their own club comes to an agreement.

Championship fan groups call for EFL away ticket price cap

Supporter groups at Leeds United and Huddersfield Town are calling on the EFL to implement a league-wide cap on away ticket prices.

Funding partners

  • The Football Association
  • Premier Leage Fans Fund

Partners

  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball