Your basket

Join The FSA

Man Utd fan nets refund thanks to the FSF

This is a story from the FSF archive – the FSF and Supporters Direct merged to become the FSA in 2019 – so this page may contain hyperlinks that do not work and/or have missing files. Our archived pages are not maintained and will not be updated.

If you are seeking a document regarding training or the development of your supporters’ organisation, please visit the live training and resource section of our website. if you need further assistance email: [email protected]

Here at the FSF we often hear of fans that have been unfairly targeted by stewards and subsequently found themselves kicked out of games, or worse, banned from grounds. So we are pleased to highlight the case of 17-year-old Sam Jones who feared the worst when he was thrown out of Upton Park.

Sam, a Manchester United supporter, travelled to London with a group of mates to take in their away fixture with West Ham on February 8th, which ended in a 1-0 victory for the current Premier League champions.

During half time there was a melee on the concourse and the police had to intervene. Sam was there, but not involved in the incident. Unfortunately he found himself arrested after a steward identified him as somebody who had tried to throw a punch at him.  Sam was then taken to Plaistow Police Station. After a short interview he was released without charge. Sam then got in touch with the FSF for advice and support.

The FSF contacted West Ham and exchanged correspondence with their safety officer Ron Pearce and chief inspector Carl Lindley. West Ham agreed, as a gesture of goodwill, to refund Sam the cost of his ticket. While West Ham maintain their steward acted in the correct manner, it reflects positively on the club that they were willing to listen to both sides of the argument and eventually refund Sam.
“Sam is, of course, delighted at this result and the FSF would like to thank both Ron Pearce and CI Lindley for their help and co-operation,” said Amanda Jacks, of the FSF’s policing and stewarding group, who liaised with both Sam and West Ham.

“The FSF does a lot of behind-the-scenes work and we’re happy to hear from any fan who feels they’ve been unfairly dealt with.”

Related Articles

ICYMI: Thanks-a-milian

You’d think a potential 0-0 between Barnsley and Wycombe Wanderers, midweek in November, would be a fairly forgettable affair but the punters present eventually got their money’s worth thanks to the heroics of Wanderers keeper Maksymilian Stryjek. An act of ineptitude that will be talked about for ages.

Postponed games and refund policies

Since last weekend’s match postponements we’ve had numerous supporters, who are potentially going to be left out of pocket, getting in touch and requesting information relating to refunds.

UEFA announces plan to refund Liverpool fans caught up in final chaos

European football’s governing body say they will begin refunding Liverpool fans who were caught up in the chaotic and unsafe scenes outside the Stade de France before the Champions League final last May.

#ICYMI: Union Man

The MLS has been serving up some absolute belters this summer and this week it’s the turn of Philadelphia Union’s Jose Martinez to show off. Martinez recused a point for his side in the last minute against Orlando with a sensational long-range volley. Not bad for his first goal in the MLS.

Funding partners

  • The Football Association
  • Premier Leage Fans Fund


  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball