Basket
×

Your basket

Join The FSA

MK Dons refund Carlisle fans for postponed game

This is a story from the FSF archive – the FSF and Supporters Direct merged to become the FSA in 2019 – so this page may contain hyperlinks that do not work and/or have missing files. Our archived pages are not maintained and will not be updated.

If you are seeking a document regarding training or the development of your supporters’ organisation, please visit the live training and resource section of our website. if you need further assistance email: [email protected]

Last week we explained how Southend United fans who had travelled to their side’s game at Aldershot Town were left out of pocket after the game was abandoned at half-time. This was because the Shots have a policy not to refund tickets in such circumstances and, after a little research, we found out that this was actually pretty common across the leagues.

We concluded by reminding clubs that in an era of tightened budgets and widespread internet access clubs had better remember to treat away supporters with a little respect and compassion if they wish to sustain it at its current levels.

Well what do you know? The very next week Carlisle United fans make the 500 mile+ roundtrip to watch their side at MK Dons only for the match to be called off before kick-off. But rather than make excuses and pass the buck MK Dons held their hands up and sought to put things right.

As compensation the home side have chosen not only to refund the match ticket itself but also offered an additional ticket so that supporters can bring a friend free of charge. This offer also applies to all home fans including season ticket holders. In addition MK Dons have offered to pay the costs of two coaches for Carlisle United’s supporters.

MK Dons chairman Pete Winkelman said: “We apologise for the circumstances in which Saturday’s game was called off which were both regrettable and exceptional and we feel we want to do something special to recognise the inconvenience suffered by all those who made the journey on Saturday. Especially the Carlisle fans who in many cases were faced with an almost 600 mile roundtrip.”

Carlisle United managing director John Nixon said: “This is an extremely generous offer from MK Dons. We’ve certainly never seen anything like it before. It goes above and beyond what we expected and I’m sure I speak for everyone when I say that we really appreciate it. We are now in the process of sorting out a new fixture date and full details of how to get the refund and the new match tickets will be released in due course.”

Join the FSF for free today from this link.

The Football Supporters’ Federation on Facebook.

Follow us on Twitter – @The_FSF

Related Articles

Postponed games and refund policies

Since last weekend’s match postponements we’ve had numerous supporters, who are potentially going to be left out of pocket, getting in touch and requesting information relating to refunds.

MK Dons latest club to adopt supporters’ board model

League One side MK Dons are the latest to create a shadow supporters’ board which they say will provide “transparent and independent dialogue” with the club.

UEFA announces plan to refund Liverpool fans caught up in final chaos

European football’s governing body say they will begin refunding Liverpool fans who were caught up in the chaotic and unsafe scenes outside the Stade de France before the Champions League final last May.

Reclaim the Game: Europe-wide fans’ manifesto launched

Eleven demands for radical change to the game have been put together in one ‘Reclaim the Game’ manifesto by Football Supporters Europe to help supporters campaign across the continent.

Funding partners

  • The Football Association
  • Premier Leage Fans Fund

Partners

  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball