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Palace create face-value ticket exchange for fans

This is a story from the FSF archive – the FSF and SD merged to become the FSA in 2019.

Crystal Palace have created a ticket exchange for fans allowing supporters to swap tickets at face value for games they can no longer attend.

Using the Twickets platform, Palace fans will now be able to resell their seat for individual games to other season ticket holders and club members – something the FSF has advocated for many years.

Club chairman Steve Parish said: “Through this partnership we’re actively making a stand against fans being exploited in the secondary market and offering our season ticket holders flexibility with their tickets, and members a chance to get to games when a season ticket holder can’t.

“We want to make sure that club members at Selhurst Park aren’t paying over the odds through unofficial platforms.”

Twickets is an ethical face-value reselling site that also helps fans in other industries such as music – securing their first partnership with a Premier League club is a significant breakthrough for them.

Palace’s deal comes at a time when other clubs are using secondary ticketing agencies, such as StubHub and Viagogo, that often sell tickets to fans at vastly inflated prices. Everton Supporters Trust continue to campaign against their club’s deal with StubHub.

FSF chief executive Kevin Miles said: “It’s a positive move demonstrating that not everything a club does has to be driven by profit. It shows that clubs can create something that is fair and beneficial to supporters.

“We’ve long been opposed to the legalised touting that many secondary ticketing deals represent – which sees too many fans pay hugely inflated sums to see their team.

“We congratulate Crystal Palace on this move and encourage other clubs across the country to follow their lead.”

Thanks to Action Images for the image used in this article.

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Funding partners

  • The Football Association
  • Premier Leage Fans Fund


  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball
  • SD Europe