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Rail industry seeks fans’ views on train travel

The FSA has partnered with key rail industry stakeholders the Rail Delivery Group (RDG) to help them understand the issues that matchgoers face when travelling by rail throughout the season.

While the survey has an away fan focus we are also encouraging “home” matchgoers who travel longer distances by rail to complete the survey, as they face many of the same issues as away supporters.

Who are the the Rail Delivery Group? The RDG was established in 2011 by the major passenger and freight train operator groups and Network Rail to take responsibility for coordinating and leading on initiatives across the whole rail industry. In matters which relate to football, they include stakeholders such as the police, the Premier League and FA, as well as the FSA, in their discussions.

This survey is part of their work to better understand the motivations of fans travelling by rail, the issues they face, and the improvements they would like to see made to ticketing and the rail network more generally on matchdays.

The responses are anonymous and the survey only takes around five minutes to complete, and the data will be be useful to the train operating companies who are looking at various ways of improving rail travel for football fans.

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Funding partners

  • The Football Association
  • Premier Leage Fans Fund


  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball