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Russia World Cup 2018 ticketing guide

This is a story from the FSF archive – the FSF and Supporters Direct merged to become the FSA in 2019 – so this page may contain hyperlinks that do not work and/or have missing files. Our archived pages are not maintained and will not be updated.

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Most fans heading out to the tournament this year will have already purchased their 2018 World Cup tickets, whether you are supporting England, indulging in some football tourism by taking in some other games, or a bit of both. With your tickets in the bag your planning for Russia is likely to be in full swing. So with the tournament less than 100 days away what’s next for travelling supporters?

In the second of our pre-World Cup blogs we focus on trying to distill the various details on ticketing and ticket delivery into one central resource, making sense of some of the jargon. First up, we’ll deal with those of you who already have tickets. 

Delivery of tickets

Tickets allocated by FIFA will be delivered by courier to the address stated on your ticket application, beginning in April. This refers to any tickets purchased in sales phase one and two, but not any tickets acquired after April 3rd. 

If there has been an issue preventing the delivery of your tickets, FIFA have advised that the World Cup Ticketing Centre will communicate this information to you via email, along with instructions as to where you can collect any such tickets.

Further details of ticket delivery can be found within the Delivery Terms of Service for the General Public. 

Knockout round tickets

Delivery of tickets beyond the group stages will not be possible for Conditional Supporter Tickets and Team Specific Ticket Series (eg, those of you who have tickets to follow England all the way to the final). Therefore these will have to be collected in Russia, of which further details are yet to be announced.

Ticket Transfer and Resale

Due to the implementation of the FAN ID system you can not simply give a friend your ticket or sell your ticket via a third party organisation.

You will be able to transfer tickets to guests within their accounts from April 18th, whilst the resale of tickets will also begin on the same day. This will be done using the official reuse platform on

Further details of ticket transfer and resale can be accessed here.


As with last year’s Confederations Cup, FIFA are running their FAN ID system. This allows those who are registered ticket-holders entry throughout the tournament.

With a FAN ID you’ll be entitled to a multi-entry and exit visa to and from Russia for the period 1 June to 17 July 2018. In order to access any of the stadiums during the FIFA World Cup, you’ll need to have a valid match ticket, FAN ID, and your passport.

The FAN-ID can be applied for after receiving ticket confirmation or obtaining a ticket for a World Cup match.

But it is very important to remember that whilst the FAN ID is essential for entry it is also required to leave Russia, so keep it safe.

However if your FAN-ID is lost or stolen, you can get a duplicate from one of the Fan ID distribution centres. You can also replace your Fan ID at one of the distribution centres if it has a technical error.

Further details if required and to arrange a FAN ID can be found at

Special access tickets

For every match in each venue FIFA provides a specific allocation of tickets to be purchased by disabled people or for those with limited mobility. Referred to as Special Access Tickets, they are arranged into four categories: Wheelchair User; Easy Access Standard; Easy Access Amenity; and Obese Person.

All Special Access Ticket holders (except obese people) will be offered a complimentary ticket for a companion to assist them before, during and after the match.

Further information on each category can be found by visiting the special access ticket details here

What if I don’t already have a ticket?

While all the information above is undoubtedly useful, if not essential, some of you may be a few steps behind and have not already made your plans for Russia 2018. If you are yet to apply for tickets or missed out in previous ballots, this is for you.

Last Minute Sales Phase

This phase will run from April 18th until the end of the tournament. Tickets will be available to all online. At a date yet to be specified they will also be on-sale over the counter at the designated FIFA Venue Ticketing Centres in Russia.


If you purchase Tickets during the Last Minute Sales Period, your Tickets will be made available for collection at the Ticket Collection Locations which will be operated by FIFA in the host cities, starting from April 18th up until the end of the World Cup.

More precise information relating to Ticket collection, such as locations and opening times will be available closer to the tournament dates. 

England tickets

Many of you will have used your England Travel Club membership to apply for tickets, with all matches apart from Belgium in Kaliningrad (at the time of writing) being undersubscribed.

As it stands there will be no further tickets allocated to the FA for supporters, and history shows us that increased allocations for the knockout stages are rare. However if this changes you will be likely notified via email.

A full list of ticketing FAQ’s can be found here

Thanks to Chany Cristal for the image used in this blog, reproduced under Creative Commons licence. 

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