The overwhelming majority of match-day experiences pass without incident but occasionally things do go wrong, even if the fan isn’t always in the wrong.

If that happens and you feel you’ve been treated unfairly by a club’s employees or the police we’re here to offer advice and support. Over the years we have given support to thousands of fans, and successfully challenged the misuse of power on many, many occasions.

We have excellent contacts with the country’s best and most experienced solicitors in relation to fans, football, and the law.

Who should I contact?

• If your query or complaint relates specifically to a football club or league’s actions, or you need help appealing a football club ban, contact Vicki Goodfellow, making sure to explain the issue in full.

Sometimes specialist legal advice will be required, such as when a supporter is arrested, and we refer those cases to solicitors who have a track record going back many years, having represented hundreds of supporters during the time that both firms have worked with the FSA.

Football Law Associates specialise in representing football supporters who require advice and assistance at the police station or court. Representation at the police station is free under the Legal Aid Advice & Assistance Scheme and some supporters will be eligible for free representation at court. Football Law Associates have had a long standing working relationship with the FSA since 2008 assisting countless supporters over the years. If you would like a confidential and free call with one of their solicitors please call 0333 939 0063 or contact via Football Law Associates.

ITN Solicitors specialise in making complaints and bringing claims against the police. ITN Solicitors and the FSA have worked together for many years. If you would like to speak to one of their team please do contact them and rest assured that initial discussions and information is free – call 020 3909 8100 or contact via ITN Solicitors. Not everyone will be financially eligible for Legal Aid in civil cases but ITN can discuss whether they can take your case on with a ‘no win, no fee’ agreement or a fixed fee for specific work.

The Independent Football Ombudsman (IFO)

If you have a complaint involving a football club or the authorities that remains unresolved, or if you have unsuccessfully appealed a club ban and the matter is now considered closed, you may submit a complaint to the Independent Football Ombudsman.

Detailed information, including how to make a complaint, can be found on their website.