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Supporter engagement

Premier League and EFL clubs are mandated by their respective leagues to meet with fans twice per season, at a minimum, and no issue should be “off-the-table”.

The Department for Digital, Culture, Media and Sport (DCMS) guidelines are in place and the leagues have incorporated versions of these into their rulebooks. 

Last year we surveyed fan groups to find out how their clubs were implementing supporter engagement and to asses the picture was across-the-board – afterwards, feeding that information back to the sports minister. Seventy three clubs were covered in the results. 

Here’s what supporter groups told us:

  • 84% of clubs are meeting with supporters at least twice per season. This matches previous survey’s results which reported 85%.
  • 94% of clubs are fielding appropriate people – either owners, directors and/or senior executives. This is up 8% from the previous year.
  • 39% of respondents said their club either misunderstands or doesn’t act upon the guidelines, although this is an improvement as almost half (48%) of fan representatives said the same last year.
  • 86% didn’t believe, or were unsure, that clubs would be sanctioned by a league for not conforming to regulations.

The research showed that, generally, things are in a healthy state with regards to clubs following the guidelines, but there are a handful of clubs where this isn’t the case.

“There’s definitely room for improvement and we’ll support fans at clubs where the guidelines aren’t being met.” Deborah Dilworth, FSA Network Manager (EFL)

The research also showed that fans want a clear distinction between promotional or social fans forum-style events and engagement meetings – where 52% of fans wanted to hear from CEOs on more difficult topics such as ownership and financial data.

We will continue to raise cases where engagement guidelines aren’t being met with DCMS, the EFL, and Premier League. If your supporters’ group is having difficulty in this area or would like further information and advice, please get in touch.


Email Deborah Dilworth (FSA Network Manager EFL) or call 0330 44 000 44.

Further information:

Latest news: Supporter engagement

Fan reps meet EFL executives – Winter 2019

Fan representatives from the EFL’s three divisions met with senior league officials in London on Tuesday 3rd December 2019.

Accrington fan group latest to sign MOU with club

The Official Accrington Stanley Supporters’ Trust (OASST) have become the latest supporter group to sign a Memorandum of Understanding (MOU) with their club. 

Fan reps meet Premier League – Autumn 2019

Supporter representatives from top-flight clubs recently met with Premier League executives to discuss a range of issues impacting match-going fans.

West Ham supporters’ board “undemocratic” says fan group

West Ham United supporters have written to UEFA as well as the UK Government expressing their concerns about the club’s refusal to meet independent fan groups.

Funding partners

  • The Football Association
  • Premier Leage Fans Fund


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  • Co-operatives UK
  • FSE
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  • Level Playing Field
  • Living Wage Foundation
  • SD Europe