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Review of secondary ticketing agencies underway

This is a story from the FSF archive – the FSF and Supporters Direct merged to become the FSA in 2019 – so this page may contain hyperlinks that do not work and/or have missing files. Our archived pages are not maintained and will not be updated.

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The Competition and Markets Authority (CMA) is seeking information on how the biggest secondary ticket agencies provide informaton to consumers.

In March last year the CMA announced that four of the largest UK secondary ticket sites – GET ME IN!, Seatwave, StubHub and viagogo – had agreed to improve the information they give to fans about the tickets listed for sale on their website.

Now the CMA wishes to review the four secondary ticketing agencies and is asking anyone with relevant information about their practices to send it to the authority.

The CMA has not taken any decisions about whether there have been any breaches of consumer protection legislation or what it might do once this review is completed.

Funding partners

  • The Football Association
  • Premier Leage Fans Fund

Partners

  • Gamble Aware
  • Co-operatives UK
  • FSE
  • Kick It Out
  • Level Playing Field
  • Living Wage Foundation
  • Pledgeball